FastFlowUp Pty Ltd (ABN 14 677 767 458) is committed to delivering high-quality solutions across all our services and products. This Refund Policy outlines the terms for refunds across our different service categories.
Flowy Platform
Flowy offers free access to practice questions and platform features. Users can explore the platform fully before making any purchase.
- Once a paid package is purchased on Flowy, it is non-refundable.
- We strongly encourage users to explore the free features and only purchase a package when confident the platform meets their needs.
- In cases of technical issues that prevent access to purchased content, contact our support team and we will resolve the issue or provide credit toward future purchases at our discretion.
Products & Engineering Services
For custom development, cloud infrastructure, web/mobile applications and other engineering services:
- Project-based work: Refund terms are governed by the project proposal or statement of work agreed upon before project commencement. Milestones paid for completed and delivered work are non-refundable.
- Request window: If you are not satisfied with a deliverable, you may request a revision or refund within 7 days of delivery.
- Eligibility: Refunds are considered on a case-by-case basis and are subject to the discretion of FastFlowUp. Work that has been fully rendered and approved is not eligible for refund.
- Retainer/ongoing services: Monthly retainers may be cancelled with 30 days written notice. Prepaid amounts for undelivered work will be refunded proportionally.
Brand & Marketing Services
For brand strategy, content creation, campaigns, SEO and other marketing services:
- Campaign and project work: Refund terms follow the service agreement. Work delivered and approved is non-refundable.
- Ad spend: Third-party advertising spend (Google Ads, Meta Ads, etc.) is non-refundable as these funds are paid directly to the advertising platforms.
- Creative deliverables: Once creative assets (designs, videos, content) are delivered and approved, they are non-refundable. Revisions within the agreed scope are included at no additional cost.
SaaS Products (Orbits, anzsco.ai, eml.ninja, DocSuite.app)
For our SaaS products:
- Free tiers and trial periods are available where applicable. Use the trial to evaluate the product before purchasing.
- Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued.
- Annual subscriptions may be refunded within 14 days of purchase if the service has not been substantially used.
Processing Refunds
- Approved refunds are processed within 14 business days.
- Refunds are returned to the original payment method.
- Processing times may vary depending on your bank or payment provider.
Dispute Resolution
If you are not satisfied with a refund decision, FastFlowUp will work with you to resolve the issue in a fair and reasonable manner. For Australian consumers, nothing in this policy limits your rights under the Australian Consumer Law.
How to Request a Refund
To request a refund, email us at [email protected] with:
- Your name and account email
- The service or product in question
- Reason for the refund request
- Any relevant order or invoice numbers
Changes to This Policy
We may update this Refund Policy as our services evolve. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated to active clients.