Refund Policy

FastFlowUp is committed to providing high-quality solutions to our clients. However, if you are not completely satisfied with our services, we offer a refund in accordance with the following policy:

Marketplace Services:

For services sold through marketplaces, the refund policy will be governed by the terms and conditions of the relevant marketplace. Please refer to the marketplace's terms and conditions for information on refunds.

Direct Services:

For services provided directly by FastFlowUp, such as cloud infrastructure, SEO, custom application or website build, and maintenance, the refund policy is as follows:

  • Request for Refund: If you are not satisfied with our direct services, you can request a refund by contacting us within 7 days of purchase
  • Eligibility for Refund: Refunds will be considered on a case-by-case basis and are subject to the discretion of FastFlowUp. To be eligible for a refund, you must provide a valid reason for your request and demonstrate that you have made a good faith effort to use our services.
  • Exclusions: Refunds will not be provided for services that have been fully rendered, or for services that have been partially rendered but cannot be undone.
  • Processing Time: Once your refund request has been approved, we will process the refund within 14 business days.
  • Dispute Resolution: In the event of a dispute, FastFlowUp will work with you to resolve the issue in a fair and reasonable manner.

Controlling Cookies:

Clients can control cookies through their browser settings. They can choose to accept all cookies, reject all cookies, or select which cookies they would like to accept. The methods for controlling cookies vary depending on the browser used. Clients are encouraged to consult their browser's help documentation for more information.

Access to Personal Information:

Clients have the right to access their personal information and request that any inaccuracies be corrected. To exercise this right, clients may contact FastFlowUp at the contact information provided in this Privacy Policy.

By following this refund policy, FastFlowUp aims to provide a fair and transparent process for clients who are not satisfied with our services, whether they are sold through marketplaces or provided directly by FastFlowUp. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.