Question 1

What does an engagement start with?

Accepted Answer

A 20-minute call, then a short discovery phase where we map the problem, the users and the constraints before anyone quotes a number. Discovery usually takes [discovery length] depending on how much of the picture already exists. You leave it with a written scope, a timeline and a price, whether or not you continue with us.

Question 2

Can we sign an NDA before we share the brief?

Accepted Answer

Yes. Send us yours or ask for ours and we will have it signed before the first detailed conversation. Most of our product work sits under NDA, so this is a normal first step rather than a hurdle.

Question 3

Is there a minimum project size?

Accepted Answer

Our minimum engagement is [minimum engagement]. Below that, a fixed-scope sprint or a short advisory block tends to serve you better than a full project, and we will say so on the call rather than stretch a small job into a big one.

Question 4

Project, retainer or dedicated team: which one fits?

Accepted Answer

A project suits a defined outcome with a start and an end, such as a launch or a rebuild. A retainer suits ongoing work with a steady rhythm, such as marketing or maintenance, billed monthly against an agreed capacity. A dedicated team suits companies that want named engineers working only on their product for months at a time. Most clients start with a project and move to one of the other two once they know how we work.

Question 5

Where is the team and what hours do you work?

Accepted Answer

We run two offices: Melbourne, Australia and Dhaka, Bangladesh. Dhaka sits four to five hours behind Melbourne, so the two overlap for most of the Australian afternoon and the Bangladeshi morning. Clients in Australia and Europe get live hours with the team every working day.

Question 6

Who do we actually talk to?

Accepted Answer

One lead who owns your engagement end to end. They run the calls, hold the plan and pull in the designers, engineers or marketers your work needs. You also get direct access to the people building it, because a lead who filters every message slows everyone down.

Question 7

What happens if we need to pause or stop?

Accepted Answer

Projects can be paused between milestones and resumed within [pause window] without a restart fee. Retainers and dedicated teams need [notice period] notice to wind down. Either way you keep everything built to that point, including the code, the designs and the accounts.

Question 8

Which stacks do you work in, and can you work in ours?

Accepted Answer

Our own products run on TypeScript, React, Next.js and PostgreSQL. We also work in the client's stack when the codebase already exists, because rewriting a working system to suit us is rarely the best use of your money. We will tell you early if a stack is one we would not recommend building new on.

Question 9

Do you host and maintain what you build?

Accepted Answer

Yes, if you want us to. We have built 300+ sites and we manage hosting, monitoring, backups and updates for the clients who ask us to. If you would rather run it yourself, we hand over with documentation and access, and we stay available for support.

Question 10

How do you use AI, and what stays human?

Accepted Answer

AI handles the fast, repeatable parts: drafts, first-pass code, research, scoring and data work. People own judgement, taste and anything a client will be held to. Flowy is the model we follow: the AI scores every practice attempt instantly, and certified examiners review the Writing and Speaking work a model should not grade alone. Our client work runs the same way.

Question 11

How often do we get marketing reports?

Accepted Answer

You get a [reporting cadence] report that covers spend, results against the goals we agreed and what changes next. You can ask for the underlying numbers at any point in between, so the report is a conversation about decisions rather than a surprise.

Question 12

Can we talk to a past client?

Accepted Answer

We share client stories only through testimonials the client has approved, which you can read on the work page. We do not hand out contact details for reference calls, because most of our engagements sit under NDA and we treat every client's time the same way we would treat yours.

Question 13

Do you take on white-label partnerships?

Accepted Answer

Yes, for agencies and consultancies that need engineering or marketing capacity under their own name. Terms, minimums and how we handle client contact are set out in [white-label terms]. Email sales@fastflowup.com and we will send them over.

Question 14

Can you build on your own products for us?

Accepted Answer

Yes. DocSuite runs clinic practice management and ImmiIQ runs migration practices, and both can be configured, extended or integrated for your business instead of starting from zero. If one of our products already covers most of your need, we will suggest it before we suggest a custom build.

Questions People Ask Before They Hire Us.

Getting started

Working together

Delivery

Proof and partners

Still Have a Question?