At FastFlowUp Pty Ltd (ABN 14 677 767 458), we are committed to protecting the privacy of our clients, users and visitors. This Privacy Policy outlines how we collect, use, store and disclose personal information across all our services, platforms and products including Flowy, Orbits, anzsco.ai, eml.ninja, DocSuite.app and our engineering and marketing services.
This policy applies to all FastFlowUp operations in Australia and Bangladesh and complies with the Australian Privacy Act 1988 (Cth) and applicable data protection regulations.
Information We Collect
We may collect the following types of personal information:
- Identity information: Name, date of birth, nationality (where required for exam registration on Flowy)
- Contact information: Email address, phone number, postal address
- Account information: Username, password (encrypted), profile preferences
- Payment information: Processed securely through Stripe or local payment providers. We do not store card details on our servers.
- Usage data: Pages visited, features used, session duration, device information, IP address
- Learning data (Flowy): Test scores, practice history, learning progress, AI-generated feedback
- Project data (Engineering/Marketing clients): Business information, project requirements, communications
How We Use Your Information
We use personal information for the following purposes:
- To provide and improve our services, platforms and products
- To process payments through secure third-party payment gateways
- To communicate with you about your account, services and updates
- To personalize your learning experience on Flowy
- To deliver project work and campaign reporting for engineering and marketing clients
- To analyze usage patterns and improve platform performance
- To comply with legal and regulatory requirements in Australia and Bangladesh
- To prevent fraud and protect the security of our systems
Disclosure of Information
We do not sell or rent personal information to third parties. We may share information with:
- Service providers: Payment processors, hosting providers, analytics services and email delivery platforms that assist in operating our services
- Legal authorities: When required by law, court order or government regulation in Australia or Bangladesh
- Business transfers: In connection with a merger, acquisition or sale of assets, with appropriate notice
Data Security
We implement appropriate technical and organizational measures to protect personal information including encryption in transit (TLS/SSL), encryption at rest, secure server infrastructure, access controls, regular security audits and firewalls. While we take every reasonable precaution, no method of transmission over the internet is 100% secure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Account data is retained while your account is active. Upon account deletion, personal data is removed within 30 days except where legal retention obligations apply.
Your Rights
You have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for data processing where consent is the legal basis
- Request a copy of your data in a portable format
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Data Deletion Requests
To request deletion of your personal data:
- Email us at [email protected]with the subject "Data Deletion Request"
- Include your full name and email address associated with your account
- We will verify your identity and process the request within 30 days
Certain information may be retained where required for legal, security or legitimate business purposes.
International Data Transfers
As FastFlowUp operates in both Australia and Bangladesh, your data may be processed in either jurisdiction. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.
Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or through a notice on our platforms. The "Last updated" date at the top reflects the most recent revision.
Contact
For privacy-related questions or requests, contact us at [email protected].